Proactive Customer Retention Software Resources
Articles, Discussions, and Reports to expand your knowledge on Proactive Customer Retention Software
Resource pages are designed to give you a cross-section of information we have on specific categories. You'll find articles from our experts, discussions from users like you, and reports from industry data.
Proactive Customer Retention Software Articles
2023 Trends in Customer Support, Automation, and Customer Loyalty
This post is part of G2's 2023 digital trends series. Read more about G2’s perspective on digital transformation trends in an introduction from Emily Malis Greathouse, director, market research, and additional coverage on trends identified by G2’s analysts.
by Jeffrey Lin
G2 Launches New Category for Proactive Customer Retention Software
Customer retention is critically important to the longevity of any business that relies on maintaining a subscription-based, SaaS, PaaS, etc., business model. Practical applications for artificial intelligence (AI) have developed to the point where AI can automate customer success and customer support processes. In August, G2 launched the Proactive Customer Retention category under its Customer Service category to accurately represent the growing market of AI applications in customer success and service support functions.
by Jeffrey Lin
Proactive Customer Retention Software Discussions
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Question on: Aisera
What is Aisera used for?What is Aisera used for?
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It leverages artificial intelligence, natural language processing (NLP), and machine learning to provide self-service solutions, streamline workflows, and improve user experiences
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Question on: Forethought
What is Forethought AI used for?What is Forethought AI used for?
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Forethought's strength is in applying AI to an unmanaged support chat bot to quickly resolve common customer issues based on a dataset you provide it such as a knowledgebase.
Additionally, it has ticket-adjacent features that help agents quickly recognize common articles of resolutions to tickets they are viewing, all powered by AI.
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Question on: Qualtrics Customer Experience
What does qualtrics software do?What does qualtrics software do?
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It acts an listening agent where you an build, collect and organise data and gain insights out of the visualised data.
Provides the summary for next corrective actions to be taken.
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Proactive Customer Retention Software Reports
Grid® Report for Proactive Customer Retention
Spring 2026
G2 Report: Grid® Report
Momentum Grid® Report for Proactive Customer Retention
Spring 2026
G2 Report: Momentum Grid® Report
Mid-Market Grid® Report for Proactive Customer Retention
Spring 2026
G2 Report: Grid® Report
Momentum Grid® Report for Proactive Customer Retention
Winter 2026
G2 Report: Momentum Grid® Report
Mid-Market Grid® Report for Proactive Customer Retention
Winter 2026
G2 Report: Grid® Report
Grid® Report for Proactive Customer Retention
Winter 2026
G2 Report: Grid® Report
Momentum Grid® Report for Proactive Customer Retention
Fall 2025
G2 Report: Momentum Grid® Report
Grid® Report for Proactive Customer Retention
Fall 2025
G2 Report: Grid® Report
Mid-Market Grid® Report for Proactive Customer Retention
Fall 2025
G2 Report: Grid® Report


